HVAC Customer Reviews Proudly Servicing Powhatan, Richmond, Midlothian, Chesterfield, VA & Surrounding Areas

Classic Comfort is a First Class Company. Their office staff is friendly, informative and very thorough. The listen to the customer, assess the situation and direct our needs to the proper folks to handle. Having the electronic billing option, where the invoice is sent on email, allowing payment to be made securely is a big help. Their field technicians are prompt, professional and respectful every time they come to our home. From protecting our floors to cleaning up after the service, they have never let us down. Every technician takes the time to explain what they will be doing, and then provides a thorough review prior to them leaving. We are always informed, and aware of all activities. Every appointment is scheduled, with a text confirmation. In addition, getting text reminders in advance of the visit is very helpful. We also receive updates regarding the arrival of the technician, which is a great touch. We have an annual service plan with Classic Comfort, which includes seasonal startup and filter replacements. In addition, we also have worked with them on repairs and upgrades to our system. We are 100% satisfied with EVERY single interaction. Strongly recommend Classic Comfort Read Less

Classic Comfort installed whole house heating and cooling 10 years ago. We have used them for repair and maintenance since then. We have always been very satisfied with the staff many who have been there for all of this time. Also in our initial bid their prices were quite a bit lower than the competitors. I have recommended Classic Comfort many times over the years. Excellent company! Read Less

Wes and Jacob are awesome and professional. I used my home warranty to fix a problem. Warranty company contractors screwed my system up and Classic Comfort fixed it right away. I’ll never use my home warranty for AC / Heat Pump work. Stick with the people that know what they are doing, like Wes and Jacob at Classic Comfort. Read Less

I thought that I may have a heat pump issue. Called Classic Comfort because that are a Trane dealer. They were responsive and on-time. Matthew, the technician, was professional and thoroughly examined the unit and declared it to be working per specs. Read Less