FAQ

Q: When is it necessary to have a humidifier?
A: On gas, propane or oil fired systems where hotter supply air temperatures tend to dry out your home.


Q: There is frost on my outdoor unit. What is the problem?
A: Not necessarily a problem, the bans of frost are normal during cold weather.


Q: There is inch thick ice on my outdoor unit. What is the problem?
A: Could be anything from improper Freon levels to bad defrost controls.


Q: When is it recommended to change my indoor and outdoor units?
A: When the unit is older than 10 years of age and repair costs are constantly increasing.


Q: How long does a heating and cooling system last?
A: Typically anywhere from 10-16 years depending on usage and maintenance.


Q: How often are you supposed to change your filters?
A: Most filters should be changed every 30 days.


Q: What are the benefits of having a maintenance performed on my system(s)?
A: Extended life of equipment and efficiency.


Q: What is the difference in R-22 Refrigerant and the new R-410A Refrigerant?
A: R-22 operates at a lower pressure and is not ozone friendly. R-410 operates at high pressures and is ozone friendly.


Q: I have water in my drain pan. Do I need service?
A: Yes, water in your emergency drain pan is an indication of a clogged drain.


Q: How can you keep from getting water in a drain pan?
A: By having annual maintenances or by pouring bleach into the drain to clean it out.


Q: What is a “SEER rating”? What is the difference in 10, 12 and 14 SEER?
A: Seasonal Energy Efficiency Rating, the higher the SEER rating the less energy that is used.


Q: What are the hazards of having a gas, oil furnace or boiler?
A: The main hazard is Carbon Monoxide poisoning, caused by neglected furnaces and heat exchangers.

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